Email support
The fastest route for anything specific to your account or device. Write to support@techgptltd.com and include your app version and device model.
Support
Support centre
Help for anyone using an app or platform built and operated by TechGPT Ltd, and for clients with a live engagement.
Reporting a problem
The more of this you can include, the faster we can reproduce and fix it.
For mobile apps
- App name and version number (usually in Settings → About)
- Device model and OS version, e.g. iPhone 14, iOS 17.4
- The exact steps that trigger the problem
- What you expected versus what happened
- A screenshot or screen recording where possible
For web platforms
- The full URL where the problem occurs
- Browser and version, e.g. Chrome 124 on Windows 11
- The account or workspace affected
- The time it happened, with your timezone
- Any error message shown, copied exactly
Response times
Targets, measured during business hours: Monday to Friday, 09:00–18:00 UK time, excluding public holidays.
| Type of request | First response | Target resolution |
|---|---|---|
| Critical — service down or data at risk | Within 4 business hours | Continuous work until resolved |
| High — major feature unusable, no workaround | Within 1 business day | 3 business days |
| Normal — bug with a workaround | Within 2 business days | Next scheduled release |
| Low — question, cosmetic issue, feature idea | Within 3 business days | Reviewed for the roadmap |
| Account deletion | Within 72 hours | Within 30 days |
| Data subject request (UK/EU GDPR) | Within 72 hours | Within 30 days |
Clients with a signed support agreement may have different, contractually agreed targets. Where those differ from the table above, the agreement takes precedence.
Still stuck?
Send us the details and a real person will pick it up. We do not use ticket bots that never reply.